- Please email your request and return information to care@aromaretail.com to receive instructions and ensure a speedy resolution.
- Items(s) being returned must be in the original carton, if applicable.
- When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, use trackable shipping, as Aroma Retail is not responsible for any lost or damaged packages.
- Address your package to our return address.
- Return the package prepaid. (Sorry, we cannot accept COD’s)
- Once the product has been received and has passed the inspection, please allow 10 – 14 days from the date you initiated the return to process the refund or exchange, whichever the case.
We continuously strive to provide the best scenting solutions and products available in the world. In order to provide you with high quality products at reasonable costs our formal policy is to not accept returns after 14 days of purchase, with some exceptions for our mechanical scent machines where returns may be accepted over longer periods according to our Limited Product Warranty that comes with each machine.
Due to the nature of the product please make sure you are completely satisfied with the product prior to use. Keep in mind that before you buy your fragrance and scented products you can always sample the scent on a sample blotter. If you would like to sample any of our scents, please go to our Sample Blotter page to select the fragrances that interest you. Sample blotters are non-refundable.
Scent Machines – you may return any machine for any reason within 14 days of your date of purchase, for a refund. Shipping costs are non-refundable, and the customer is responsible for return shipping. The scent machine must be undamaged, and in its original packaging with all parts and accessories. Machines must be returned without any fragrance oil or any other liquids in them. If the machine arrives and it is damaged by being shipped with fragrance oils or any other liquids in it, no refund will be granted. Our Scent machines come with a Limited Product Warranty. Please note that you must be the original purchaser in order to be eligible under our Limited Product Warranty. In cases where fragrance oil is included with the purchase of a machine, whether free or at a discounted rate, the fragrance oil must be unopened and returned along with the machine; otherwise, the normal published retail price of the Fragrance Oil Refill will be deducted from the refund. For more information please contact us at care@aromaretail.com.
Fragrance Oil Refill – You may return any oil refills for any reason within 14 days of your date of purchase for a refund if the bottle is sealed and unopened. Shipping costs are non-refundable, and the customer is responsible for return shipping.
No refunds or exchanges on subscription purchases. Subscriptions available to USA shipping addresses only. Shipped via USPS First Class. Change or cancel subscriptions any time by logging in to your account.
Reed Diffusers – You may return any reed diffusers for any reason within 14 days of your date of purchase for a refund as long as the bottle is sealed and unopened. Shipping costs are non-refundable and the customer is responsible for return shipping.
Room Sprays – You may return any room sprays for any reason within 14 days of your date of purchase for a refund as long as the bottle is unused and undamaged. Shipping costs are non-refundable and the customer is responsible for return shipping.
Candles – Due to the nature of this product that is made fresh when ordered, we cannot accept returns on candles.
If you should need to return or exchange any item(s):
