Frequently Asked Questions

Will Canna-Less Remove Other odors?

Yes. Canna-Less products were scientifically designed to neutralize cannabis odors, but our unique fragrances smell wonderful whether cannabis is present or not.

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My Machine Won’t Start

Here are the three most common reasons the Scent Machine won’t come on:

The clock must be set based on the 24-hour cycle. For example, if it is 4:30pm, then the clock should read 16:30.
The Event times for the machine to run should be programmed to run at the present time. For example, if it is 16:30, the Event “on” time must be earlier (like 0:900) and the Event “off” time must be later (like 18:00).
An Event is programmed to go around the clock, which causes the machine not to run at all. For example, if the Event “on” time is set for 22:00 and the Event “off” time is set for 08:00, then the machine will not run. To set the machine to run from 10pm to 8am, you would have to use two events as follows: Event 1 = 22:00 to 23:59; Event 2 = 00:01 to 08:00.

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Can I use your fragrance oils in another company’s machine?

Yes, our fragrance oils are specifically formulated for optimum performance in our machines, but should work fine in other diffusers.

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Can I use fragrance oils from other companies in your machine?

Yes, our fragrance oils are formulated specifically for optimum performance in our machines, and vice versa. Other fragrance oils will work in our machines as long as they are not diluted with water.

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Can I get samples to smell?

Yes, you can order sample blotters or Blotter Packs

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Why aren’t Aroma Retail candles as potent as cheaper, mass marketed candles?

We are held to very high, strict standards when it comes to ingredients. Therefore, we do not put any accelerants in our candles. Most mass marketed candles use accelerants for a more potent smell, but most accelerants contain toxic chemicals that would preclude us from being able to say that we comply with CA Prop 65 and IFRA public diffusion standards.

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Should I get the Scent Machine - Home Unit 101 or the Scent Machine - Professional Scent Machine?

If your living space or office is around 2,000 square foot of fairly open space, the Scent Machine - Home Unit 101 works great! If your space is 2,500 square foot or larger, we recommend getting the Scent Machine – Professional, put on a lower setting.

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What are the Top 3 scents?

Our top 3 scents are Social House Bright Sunshine, Aria’s Asian Garden, and Bellagio’s Blue Ice!

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Does Aroma Retail have a physical retail location?

Yes, we welcome customers at the Smelly Bar, located minutes away from the Las Vegas Strip – 5525 S Valley View Blvd Ste 2, Las Vegas, NV 89118

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Has any research been done on the scents and the values of VOCs in Aroma Retail’s products?

Yes! We use the same fragrance oils that are used in the resorts. In order for a fragrance oil to be diffused in public areas without the public’s consent, they have to comply with CA Prop 65 and IFRA standards, which are the highest in the industry and require no synthetic toxins or volatile organic compounds (VOC) to include pollen/allergens, which are often still in lower grade essential oils.

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How long does a 4 oz. fragrance refill bottle last?

3 to 5 weeks depending on the setting you use on your unit.

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Why does my machine go on and off?

The scent machines are designed specifically to allow you to program them to come on and off throughout the day to maintain constant and continuous scent coverage. So, based on your intensity settings your machine will diffuse for a certain amount of time and be off a certain amount of time (e.g., at 25 % intensity the machine will diffuse fragrance for 15 seconds out of a minute and be off for 45 seconds).